Shipping & Refund Policy

Last Updated: [November 25, 2025]

Shipping Policy

Processing Time
Each metal frame is handmade. Please allow [Insert timeframe, e.g., 3–7 business days] for processing before shipment.

Shipping Methods & Rates
Shipping is available within [Insert Regions, e.g., the United States]. Rates are calculated at checkout based on weight and destination.

Order Confirmation & Tracking
You will receive an order confirmation email and, once shipped, a tracking number (if available for the chosen shipping method).

Lost or Delayed Packages
While we cannot control carrier delays, we will assist you in contacting the shipping carrier if your package is late or missing.

Refund & Return Policy

Returns

We accept returns within [Insert timeframe, e.g., 14 or 30 days] of delivery for unused, undamaged items.

To initiate a return, contact us at [Insert Email] with your order number.

Return shipping costs are the buyer’s responsibility unless the item arrived damaged or defective.

Damaged or Defective Items

If your frame or magnets arrive damaged:

Please email us within [Insert timeframe, e.g., 7 days] of delivery.
Include photos of the damage and your order number.
We will offer a replacement or refund at no extra cost.

Custom or Personalized Orders

Custom-themed or personalized items may be non-refundable unless damaged or defective.

Questions?

Email us anytime at: mellieh99@yahoo.com